Conditions

General terms and conditions of sale and delivery for Aarseth Boligventilasjon AS

I All deliveries are made on the terms set out below. Deviating terms must be agreed in writing between the parties. The parties agree that Sørum District Court is the proper venue for all disputes arising from this contract.

The seller is AARSETH BOLIGVENTILASJON AS, Trondheimsvegen 231, 2016 Frogner, tel. 63 82 60 01, organization number 989986031, and is hereinafter referred to as the seller/seller.
Buyer is the consumer who places the order, and is hereinafter referred to as the buyer/purchaser. 

II Consumer purchases.

1. a) If it has been agreed that the goods will be sent to the buyer, the buyer must, in addition to the purchase price, pay the costs associated with this.
2. b) We are not under any circumstances liable for indirect losses falling under section 67, paragraph 2 of the Danish Sales Act.

The seller shall have a sales lien on all goods until the purchase price, with any additional interest and costs, has been paid in full.

Shipping:
Estimated delivery time from order confirmation is 3-8 business days, unless otherwise stated in the product description.

Payment:
Payment terms are net 7 days. Different terms must be agreed in writing.

 

1. We invoice for working hours with a minimum billing of 1 hour. Driving time/km/tolls round trip to our warehouse are additional.
2. Inspections of assignments are invoiced according to point 1 or by agreement.

The invoice will be sent to the provided email within one week of the service / assignment being performed, from Autoinvoice Transactions (noreply@mail.maventa.com).

The invoice is considered delivered when it has been sent from us without an error message.

We encourage you to check your spam folder or contact us if you have not received an invoice within a week of the job being completed, to avoid debt collection notices and accrued costs.

The seller may demand payment for the item from the time it is shipped from the seller to the buyer.

If the buyer uses a credit or debit card to pay, the seller may reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.

When paying by invoice, the invoice to the buyer is issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 7 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

Service will be invoiced based on point 1. This will occur regardless of whether a defect in the product is proven or not. This applies to products both within and outside the warranty period.

Delivery:
Delivery has occurred when the buyer, or his representative, has taken possession of the item.

If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

Right of withdrawal:
Does not apply to sales in physical stores. Only when selling from an online store.

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from the start of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday or public holiday, the period is extended to the nearest working day.

The cancellation period is considered to have been met if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be made in writing (cancellation form, email or letter).

The withdrawal period begins to run:

• When purchasing individual items, the cancellation period will run from the day after the item(s) are received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
• If the purchase consists of multiple deliveries, the cancellation period will run from the day after the last delivery is received.

III Business purchases.

1. Specified delivery times only begin to run on the day the order is sufficiently clarified in all details, including technical details.
2. We assume no responsibility for delayed or non-delivery due to circumstances beyond our control.
3. Packaging is not returnable.
4. The seller has a sales lien on the delivered goods until the purchase price, plus any interest and costs, has been paid in full. If the agreement on sales lien has been entered into verbally, written confirmation of the agreement will be delivered at the same time as delivery of the goods.
5. We reserve the right to adjust all stated prices corresponding to currency changes if this results in a deviation of at least 5% compared to our calculation basis.
6. As soon as delivery has taken place, the buyer is obliged to inspect the goods as required by good business practice. Complaints must be made in writing before the invoice is due.
7. Material and manufacturing defects can be claimed for a period of 12 months from delivery to the construction site or the customer's warehouse. Complaints must be reported in writing immediately after defects are discovered. Failure to do so will result in the right to complain being forfeited. The seller's obligations are fulfilled when a new or properly repaired part has been delivered to the buyer to replace the defective part. Work in connection with the defect is paid for by the buyer.
8. If there are grounds for a claim for compensation against us, our liability is limited to errors and defects in the delivered items. We are therefore not liable for losses that may be directly or indirectly caused by the delivered items. The claim for compensation may therefore not exceed the cost of the item.
9. Goods that are delivered in contractual condition will not be returned without our consent. If the goods are to be returned, the customer pays for return shipping.
10. In the event of complaints, replacement deliveries will be invoiced and a credit note will be sent when the defective item/item is received in our warehouse.
11. Payment terms are net 7 days. Different terms must be agreed in writing.
12. In case of late payment, the highest legal default interest in accordance with the law
13. We invoice for working hours with a minimum billing of 1 hour. Driving time/km/tolls round trip to our warehouse are additional.
14. Inspections of assignments are invoiced according to clause 13 or by agreement.

Complaints:
In order for Aarseth Boligventilasjon AS to handle a complaint, we need the product name and model description. We also need confirmation of how old the product is, as well as a description of the error, the customer/end user's name, address, telephone number and email.

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will claim the defect. The buyer has always claimed in time if this occurs within 2 months from the defect being discovered or should have been discovered.

Complaints can be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaint period is five years.

When selling to a business/enterprise, shorter complaint rules can be agreed upon than what is stated in the Sales Act (cf. Sales Act §3). Unless otherwise agreed, the products are sold with a 12-month complaint period for errors/defects.

If the customer or end user is not the same person, it must be stated who is ordering the assignment, as well as the address where the product is located.

If the assignment is not approved upon complaint, an invoice for the assignment will be sent to the person who reported the assignment.

Information that can confirm which product it is and how old the product is can be a serial number, purchase receipt, or pictures.

Defects that occur as a result of normal wear and tear beyond the warranty period, abnormal use, poor maintenance, and non-original filters/parts are not eligible for warranty coverage. If Aarseth Boligventilasjon AS determines that one of the aforementioned reasons has caused the defect, the cost of repair and troubleshooting will be invoiced to the person filing the warranty claim.

If the inquiry is within the complaint period, and we do not find any defects in the product, this will be invoiced at the minimum rate, + driving time, km and any tolls.

 

KLARNA, Buy now - pay later:
The “Pay Later” terms apply when you purchase goods, tickets or services and choose to pay later.

When you choose to pay later, we offer you to pay within 30 days from the shipment of your goods or tickets, or the date of the ordered services. Klarna Bank AB ("Klarna") will take over the payment claim from Aarseth Boligventilasjon, but Aarseth Boligventilasjon's terms of purchase will still apply. Klarna will send you payment instructions, so that you can pay directly to Klarna. For contact details and more information, please visit klarna.no .

Costs and fees:
If the payment is not registered by the due date, a debt collection notice will be issued with accrued interest and a reminder fee of 35 NOK.

If payment of a debt collection notice is omitted, a payment request will be sent with accrued interest and extrajudicial costs.

Debt collection is handled by Visma Amili AS.

Credit check and processing of personal data:
If you choose to pay later, Klarna will assess your creditworthiness, and you will then receive an email about this. Klarna processes your personal data in order to fulfill our obligations in this agreement and for further reasons specified in our Privacy Policy. The Privacy Policy can be found here or on Klarna's website, and by using Klarna's services you confirm that you have read this policy. Klarna processes your personal data to, among other things, perform identification, customer analysis, credit assessments, marketing and business development. Klarna may also transfer your personal data to selected partners (such as credit reference agencies) who may be established outside the EU/EEA. You can find more information about our sharing of your personal data, your rights in this regard, how to contact us if you have any questions or which authorities you can contact regarding complaints in our Privacy Policy.

Assignment and transfer:
You may not assign or transfer any rights or obligations you have under these Terms. To the extent not already required by law, Klarna may, at any time, assign or transfer these Terms or any right and/or obligation under these Terms, provided that the assignment or transfer is not to your detriment and does not change your rights or obligations under these Terms.

Part payment:
You can read more about part payments here: https://x.klarnacdn.net/sipp/legal/nb_no/account/terms.pdf

Conflict resolution:
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council is available by telephone at 23 400 500 or www.forbrukerradet.no.